Customer Service Manager (m/f/x)

Role & Responsibilities
 

• You advise our users by phone, e-mail and live chat, and try to answer their questions.

• You support our users in the selection of the right tools and services best tailored for their projects.

• You create call guidelines and e-mail templates to make future communications even more efficient.

• You document customer feedback and write reports for other teams so that they can continually improve our products.

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Requirements

• Great communication skills in English, verbal and written (other languages are a plus).

• Experienced in SaaS-oriented jobs, ideally have worked in a similar role already.

• Friendly, solution-oriented and positive attitude, and enjoys working in a dynamic team.

• Flexible, detail-oriented and well-organized.

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LOOKING FOR A NEW CHALLENGE?

We are looking forward to hearing from you! Send an email to info@betterbusiness.com.